Frequently Asked Questions
Find answers to common questions about our empanadas and ordering process
We're here to help! Below you'll find answers to the most common questions about our products, ordering, shipping, and more. If you don't find the answer you're looking for, please don't hesitate to contact us.
About Our Products
Our empanadas are made with a traditional dough recipe using flour, butter, and a touch of salt. Our fillings are prepared fresh daily using high-quality ingredients. We use no artificial preservatives or additives. For specific ingredient information and allergen details, please refer to our product pages or contact us directly.
Yes! We offer several vegetarian options including Spinach & Cheese and Roasted Vegetable varieties. For vegan options, please check our product listings or contact us for current availability. We're always working to expand our plant-based offerings.
Currently, our empanadas are made with traditional wheat flour dough. We do not offer gluten-free options at this time. However, we're exploring gluten-free alternatives and encourage you to reach out if you have specific dietary needs—your feedback helps us improve our offerings.
Our empanadas may contain or come into contact with common allergens including wheat, dairy, eggs, and nuts (depending on the variety). For detailed allergen information specific to each empanada variety, please visit the product page or contact us directly. We take allergen concerns seriously and are happy to provide detailed information.
Most of our classic varieties (Beef, Chicken, Spinach & Cheese) are mild to moderately flavored. Some specialty varieties may contain jalapeños or other spicy ingredients. Product descriptions clearly indicate the spice level. If you have concerns about heat level, please check the product details or contact us before ordering.
Ordering & Payment
Ordering is easy! Simply browse our shop, select your desired empanada varieties and quantities, add them to your cart, and proceed to checkout. You'll need to create an account or check out as a guest. We accept all major credit cards and digital payment methods.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Orders can be modified within 1 hour of placement. Please contact us immediately at [support email] or [phone number] with your order number. After 1 hour, orders are prepared for shipment and cannot be changed. However, you may place a new order if needed.
Currently, we process orders on a rolling basis. You can place an order at any time, and we'll prepare and ship it according to our standard processing timeline. For specific delivery date requests, please contact us to discuss options.
Shipping & Delivery
We currently ship throughout the United States. We do not ship internationally at this time. Shipping is available to all 50 states.
Your empanadas are carefully packaged in insulated boxes with ice packs to ensure they arrive fresh and at the proper temperature. We use professional packaging materials to protect your order during transit. Packaging is designed to minimize environmental impact while maintaining product quality.
Standard shipping typically takes 2-3 business days after order processing. Expedited shipping options may be available. Shipping times vary based on your location and current order volume. You'll receive tracking information via email as soon as your order ships.
Shipping costs are calculated based on your location and order size at checkout. We offer competitive rates and may provide free shipping on orders above a certain amount (check our current promotions). Exact costs are displayed before you complete your purchase.
Yes! Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package in real-time through our shipping partner's website.
We take great care in packaging, but accidents can happen. If your order arrives damaged or the empanadas are not in good condition, please contact us immediately with photos of the damage. We'll make it right, whether through replacement or refund.
Product Quality & Storage
Fresh empanadas are best consumed within 1-2 days of receipt. Refrigerate immediately upon arrival. For longer storage, freeze empanadas for up to 3 months. See our "How to Heat & Store" page for detailed storage and reheating instructions.
This is normal! Empanadas are shipped with ice packs to maintain freshness. Allow them to thaw in the refrigerator for 2-3 hours before reheating. Do not attempt to reheat while completely frozen. See our "How to Heat & Store" page for detailed instructions.
While technically possible, we recommend reheating only once for best quality and food safety. Reheat only the portion you plan to consume immediately.
Returns & Refunds
Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or defective order, we'll provide a replacement or refund. Contact us within 24 hours of delivery with photos of the issue.
If you're unsatisfied with your order due to a defect or damage, please contact us within 24 hours of delivery with photos and details. We'll work with you to resolve the issue through replacement or refund.
Approved refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the credit to appear on your account.
Special Requests & Bulk Orders
Yes! We'd love to help with your event or corporate needs. For bulk orders, please contact us directly at [email] or [phone] to discuss quantities, customization options, and pricing.
We're happy to discuss custom options for bulk orders. Please contact us with your specific requirements, and we'll work with you to find a solution.
Yes! Gift cards are available in various denominations and can be purchased through our website. They're the perfect gift for empanada lovers. [Link to gift card page]